Returns
- You may return any unused and unopened items within 14 days of purchase for a full refund.
- To initiate a return, please contact our customer service team at [email protected] to request a return authorization.
- Please ensure that the item is in its original packaging and in resalable condition.
- Once we receive your returned item, we will inspect it and process your refund accordingly.
- Please note that shipping costs for returning items are the responsibility of the customer, unless the return is due to our error or a defective product.
Refunds
- Refunds will be issued to the original method of payment used for the purchase.
- Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or credit card company’s processing times.
- If you have not received your refund within the specified timeframe, please contact us for further assistance.
Exchanges
- Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us at +44 7454 791437. Our customer service team is here to assist you.